48-hour Cancellation Policy

Your appointments are very important to our UMING team professionals.   We hold your appointments just for you and ask that if you must cancel or reschedule any appointment, you please provide us with 48-hour notice.  This way, our team professionals will be able to adjust their schedules accordingly and we may be able to accommodate clients on our waiting list.  We do, of course, understand that unavoidable issues come up and will do our best to work with you in case of an emergency, etc.  However, if last minute cancellations or ‘no shows’ become a habit, you will be charged a cancellation fee.  Here is our general breakdown of cancellation fees:

Cancellations & rescheduling less than 48-hour notice will result in a charge equal to approx. 50% of reserved appointment(s). You will NOT be refunded your deposit.

Late more than 30 minutes, you will be make as “NO SHOWS”

‘NO SHOWS’ will be charged 100% of service amount.

As a courtesy, we do call, text and/or email to confirm the date and time at least 48-hours prior to your appointment.  If we are unable to reach you and only leave a message, or cannot reach you at all, please understand that it is your responsibility to remember your appointment dates and times in order to avoid missed appointments and cancellation fees.  You are always welcome to call and double check any appointments if you’re unsure.

Late/Tardy Policy

We will always try our best to accommodate you if you’re running behind, stuck in traffic, etc.  It happens, we know! However, your tardiness can affect the remainder of our teams’ day by delaying them for their clients who come in on time.  For this reason, we have set a few general ground rules for such situations.

Clients will generally be allowed a 10 minute grace period.  After that time, we will call to check in on you.  If you are able to make it in time for your entire service to be completed, great!  If not, you may have to forgo parts of the service in order to keep it in the time allotted for you.

Late more than 30 minutes of your appointment time, you will be make as “NO SHOWS” AND will be charged 100% of service amount.

Again, please remember that your appointments are reserved for you & only you.  These policies allow us the opportunity to alert our standby clients of any openings, therefore allowing us to provide the best service possible.  We very much appreciate your business and compliance with our policies.  See you soon!